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Privacy Policy
This privacy policy explains how Al-Shaheera will use the information collected about you when you use our website or mobile application available via Apple Application Store and Google Play and when you make purchases in our stores or when you interact with our Services, this policy also allows you to know the origin and how to use browsing information collected by cookies and exercise your rights and choices in accordance with the applicable personal data protection legislation.
We may sometimes make adjustments to the current policies, in which case we will inform you by changing the date at the top of the current charter, and, in some cases, we will issue additional notifications (for example, by adding an advertisement on our website's home pages or by emailing you). We encourage you to see the Personal Data and Cookie Policy when you interact with us to stay up to date with our personal data protection practices and the methods you can use to control how your personal data is used and protect your privacy.
We may sometimes make adjustments to the current policies, in which case we will inform you by changing the date at the top of the current charter, and, in some cases, we will issue additional notifications (for example, by adding an advertisement on our website's home pages or by emailing you). We encourage you to see the Personal Data and Cookie Policy when you interact with us to stay up to date with our personal data protection practices and the methods you can use to control how your personal data is used and protect your privacy.
Information Collected:
- The data you provide by filling forms on the site, including data provided upon registration to use the site (such as first name, last name, date of birth, mailing address, and communication methods) required to identify you when using one of our services (i.e. create an e-account) and other registrations (e.g. social media logins) or to subscribe to our services, publish materials or request other services.
- Data that you provide to us, or that we may collect from you when you report any difficulty you encounter when using our site.
- Record of correspondence if you contact or email us.
- If you download or use our mobile app, we may have access to details related to your location and mobile location, including your device's distinctive ID.
- Data about your participation in prize draws, competitions, promotions, or questionnaires.
- Transaction data required to process your order (selected products, delivery address, receipt of invoices, phone number, email address, payment method, including payment card and expiry date, as well as the account holder payment card when making payment online).
- Information about your preferences (such as your preferences for products and services, for example, your wish list).
- Social and demographic information (e.g., your age, occupation, and gender).
- Contact data where we collect information about the device you use to browse and use the site (such as the operating system and browser type, whether you use a "Proxy" or not, the location of the IP address to identify your computer, the duration of the visit, the pages visited and the link that brought you to our site.
- Information about your browsing (whether you log in or not), we may use cookies and other tracking techniques to collect information about you when you interact with our site or through emails we send you. This information allows us to infer your preferences and attractions toward certain brands or products and analyze the way you interact with specific content. This information is collected when you are registered for your entry and also when you are not registered and it may be collected together regardless of the device you use.
- In some cases, we may collect the information you provide about other people, for example, when buying a gift card for someone and requesting that he receive it electronically, Or when you decide to buy products and send them to someone else, we use this information only to meet your requests and will not send any marketing communications to your contacts unless they themselves choose to receive messages from us..
Purpose of collecting such data:
- This information allows us to know you better, which means that it enables us to use your options to offer you customized offers on our products and our partners' products.
- Using cookies allows us to improve site specifications and display ads on the site and other sites.
- To improve our services and to provide better and more customized services.
- To notify you of changes made by our website.
- For any other reason, we deem it necessary to enhance your browsing experience.
- To manage motivational programs and meet your requests for these incentives, and/or to allow you to participate in competitions and your risks in case of winning.
To whom we can disclose data?
Our customer data is a very important part of our work. We, therefore, share data only as indicated below and with companies that follow practices that offer protection characteristics and, to a lesser extent, similar to those in the Privacy Policy:
To provide our services, we may collaborate with other affiliates or service providers that are not affiliated with us (e.g. logistics companies used to deliver products to you, marketing companies, processing payments for online transactions, etc.). These other companies can store data in a digital wallet to make your use of our services more effective.
We may also use the data to provide you with information about the goods and services you may be interested in as well as to enhance your experience of browsing and using the site, service messages, new benefits, improvements, special offers, and important events. We can communicate with you across different channels, including but not limited to emails, web notifications, posts, phone and app messages.
We disclose the customer's account and other personal data when we consider such disclosure to be appropriate to comply with laws and investigations carried out to enforce laws and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and institutions for several reasons, including protection from fraud and reduction of credit risk.
Please note that our website may, from time to time, contain links to and from the networks of our companies, advertisers, and affiliates. If you enter one of these links, please note that these sites have their own privacy policies and that we will not undertake any responsibility or claim for these policies. Please also check the website's policies before submitting any personal data or other information to them.
The data we collect from you may be transferred or stored at a site outside Iraq. They can also be processed by a working group operating outside Iraq, but this working group is working for us. This team -along with other tasks- is involved in fulfilling your request, processing payment details, and providing support services, as it is possible to transfer and store your payment data in our subsidiaries to process payments and provide technical support services.
To provide our services, we may collaborate with other affiliates or service providers that are not affiliated with us (e.g. logistics companies used to deliver products to you, marketing companies, processing payments for online transactions, etc.). These other companies can store data in a digital wallet to make your use of our services more effective.
We may also use the data to provide you with information about the goods and services you may be interested in as well as to enhance your experience of browsing and using the site, service messages, new benefits, improvements, special offers, and important events. We can communicate with you across different channels, including but not limited to emails, web notifications, posts, phone and app messages.
We disclose the customer's account and other personal data when we consider such disclosure to be appropriate to comply with laws and investigations carried out to enforce laws and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and institutions for several reasons, including protection from fraud and reduction of credit risk.
Please note that our website may, from time to time, contain links to and from the networks of our companies, advertisers, and affiliates. If you enter one of these links, please note that these sites have their own privacy policies and that we will not undertake any responsibility or claim for these policies. Please also check the website's policies before submitting any personal data or other information to them.
The data we collect from you may be transferred or stored at a site outside Iraq. They can also be processed by a working group operating outside Iraq, but this working group is working for us. This team -along with other tasks- is involved in fulfilling your request, processing payment details, and providing support services, as it is possible to transfer and store your payment data in our subsidiaries to process payments and provide technical support services.
How long is your data kept?
In general, your personal data is kept for the duration of your relationship with us, and for three years from the end of our relationship, then archived to meet our legal obligations or to take it as evidence or make it anonymous for the source of studies and statistics.
However, we keep some data after deleting your account when the law permits this preservation or when it is necessary to manage disputes and claims.
However, we keep some data after deleting your account when the law permits this preservation or when it is necessary to manage disputes and claims.
How do you access and modify your personal data?
You can access a wide range of data about your account and your dealings with the site for the purpose of viewing and updating the data, including:
- Data in relevance with your purchases that you performed.
- Personal identification data (including, name, email, password, correspondence, and personal advertising preferences).
- Payment settings (including credit card information).
- Notifications settings.
How can you contact us?
If you have any questions regarding your data on the website, you can contact us directly or on WhatsApp, or email us (app@alshaheera.com).
